Asubra Cleaning Services Inc – Terms & Conditions
Asubra Cleaning Services Inc –
Residential Service Agreement and Policies
Asubra Cleaning Services. strives to offer our clients the best value for their cleaning dollar in comparison to our competitors. To do so, we have the following policies and ask that every client reviews and respects our company policies as stated below –
Initial Home Cleanings:
All firs time cleans will require a deposit to hold your spot on the schedule, the deposit goes towards the total cost of your service.
All new clients must have an initial deep cleaning completed before maintenance cleanings will begin. All first initial cleans will be followed by maintenance- weekly, bi weekly, or monthly cleanings. Our professional staff will discuss what maintained cleaning is right for your home based upon your needs.
Some homes may require organizational services before an initial cleaning can take place. If this is the case, we will work out a plan together that works best for you and your family.
First-time house cleanings can take approximately 3-8 hours depending on the size, number of bathrooms and how much work is involved to bring the home to standard. This gives us the opportunity to do a deep clean of your home, to bring it up to our standard and prepare it for maintained cleanings. If your deep clean goes past the 8 hours, you will be charged our hourly rate based on number of technicians on site.
Maintenance Cleanings: (weekly, bi weekly, monthly cleanings):
The rate to clean your home will depend on the square footage of your home and how often you need cleaning. The rate is also determined by how your home is lived in every week. (Animals, Children, etc.) There is no certain equation we use to price your home, as every home is unique.
**due to insurance purposes we are unable to move furniture, or climb anything higher than a 2 step ladder, we apologize for the inconvenience
Although we are professionals, we are not miracle workers. Sometimes we are called in too late to correct damage that is already done to surfaces that were not taken care of in the past. Other items may take a couple of cleanings to look their very best (even after a deep clean). We strive in making everything look as new as possible. In cases of extremely cluttered areas or surfaces we reserve the right to use our discretion to skip those areas to avoid damaging items or hurting ourselves.
We need to be able to work freely and without distractions. Every effort is made to work safely and cautiously, but we cannot assume liability for the safety of others while cleaning your home. This includes children and pets. Be advised that if we are subject to distractions that affect our ability to work in our normal fashion or speed we reserve the right to charge for our extra time spent in the home.
We also ask that our staff not be exposed to uncomfortable working conditions such as no AC or no Heat. Cleaners have the right to turn on heat or AC to and/or adjust to comfortable working conditions. We will adjust it back to your settings before we leave.
If for any reason an employee of Asubra Cleaning Services Inc. feels that their personal safety is in danger enough to leave the job site, due to actions by the customer, guests of the customers or others at the job site, the customer will remain liable for the full cost of the job.
PLEASE BE ADVISED THAT WE LIMIT OUR LIABILITY FOR DAMAGE TO THE COST OF YOUR CLEANING AND WE ASSUME NO LIABILITY FOR DAMAGE OR LOSS OF ITEMS THAT ARE NOT SECURED PROPERLY OR THAT WERE DAMAGED PRIOR TO OUR CLEANING. (Example: heavy pictures hanging from thumbtacks, any type of floating shelves, etc.) Curio or nick-knack items of extreme value, (monetary or sentimental) should be stored in a case behind glass or dusted & cleaned by the owner. All surfaces (i.e.: Marble, Granite, hardwood floors, etc.) are assumed to be properly sealed and ready to clean without causing harm when common cleansers are used. Blinds must be wide, wood, or faux wood for hand cleaning. Excessive buildup may require a professional blind cleaning service. Cleaning of aluminum and/or plastic blinds requires a professional blind cleaning service. We are not responsible for any broken blinds as a result of our cleaning. Blind cleaning is a service we offer at $15 per blind. We will dust your blinds for free as part of our cleaning. We do charge for hand cleaning any blinds.
SPECIAL REQUESTS- We love them; however, we do ask that you call the office in advance to assure that your cleaning team who is responsible for cleaning several homes each working day, will be able to accommodate your special requests without impacting our other clients’ needs for arrival times, etc.,
COMMUNICATION- We love notes! Please let us know how we are doing by leaving a note on the counter or through text messaging. Notes are also great to give specific cleaning instructions, and to let us know an area that may have been overlooked. Do not hesitate to let us know any concern, we want you to be happy. I appreciate all comments regarding service and will use them to improve all aspects of residential cleanings.
CANCELLATION POLICIES- The schedule is written every month. Every client has a designated spot on the calendar for their services. If you have any changes, please call/text us as soon as possible (857) 241-0849. This allows us to plan and make any adjustments needed. With respect to our time and other clients’ schedules and requests, we have a 48-hour cancellation policy. Last minute cancellations can cause havoc on our scheduling. You may reschedule, skip, add, or cancel any of your cleanings, however we do ask for a 48-hour notice for these actions. CANCELLATIONS FOR ANY REASON HAPPENING WITH LESS THAN A 48-HOUR NOTICE WILL BE CHARGED IN FULL. NO EXCEPTIONS. This includes any kind of service we provide be it a one time clean or a same day service or routine cleanings. Lock outs are also considered cancellations, if we can not gain access to your home, we will make every attempt to contact you, and wait no more then 15 minutes. Payment will have to be made in full prior to scheduling any further work. All cancellations must be made through the owner of the company by calling/texting (857) -241-0849. If a cleaning is cancelled and your home has a gap in service, your account will be charged an extra $25-$50 for the extra time that we will need to spend in your home due to the service lapse. If you plan on cancelling your services all together you MUST SUBMIT A 30 DAY NOTICE failure to do so will result in us billing your account for the remaining 30 days. By letting us perform work on your home you agree to these terms. Discounted deep cleans are for recurring clients, if a deep clean in scheduled at our discounted rate and we are then cancelled on with in a 3 month period, you will be charged the remaining balance that was discounted. Please note, that our late fees still apply to the discounted portions of deep cleans and are due immediately.
Please understand that unlike other industries such as retail, hair dressers, etc. we in the cleaning industry do not have the luxury of walk in customers to supplement our schedules when a client cancels without notice. When we schedule your cleaning service we reserve that space/ time for you and you alone. Cancellations cost us dearly and it is why we need policies in place. We thank you in advance for your understanding.
We strive to deliver your service in a timely manner. We service homes between the hours of 7:00 am and 5:00 pm. Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the am instead but we will always let you know the time in advance. We will make every attempt to pin our arrival time estimate down to a 1-hour window of time based on that day’s work load. Scheduling can change at any given time, we will never bump you off the schedule, but, as our schedule fills up your noon cleaning may get pushed up or back depending on demand of our services and your geographical location.
Health Matters – We ask that you notify our office by 7:30 am if you or anyone in your family is sick or has a contagious illness so that we can take precautions or choose to re-schedule your job. We will also never send one of our team members into your home if we know that they are ill. Please note that due to health reasons we do not clean up after pets.
We provide all the appropriate equipment and supplies necessary to do our jobs. Any jobs requiring extra or unusual supplies and/ or equipment will be billed additionally. Any additional service requests not included in the cleaning package that you select will also be billed for additionally unless it is noted on your service proposal at the time of your estimate. (for example –Refrigerator cleaning, oven, etc.)
Payment- We have a “No Check/ No Clean” policy. Payment is expected in full the day of the cleaning no exceptions.
Due to past experiences, personal checks are not an accepted form of payment for Deep Cleans or One-Time Services (these services require full payment in form of a certified check, money order, cash, we will also except Venmo – @Asubra or you can search our phone number in the app.
For your convenience we do have an invoicing program. All services are invoiced, and payment is due in advance of your monthly service. Please contact us if you would like to be added to this payment method.
As a customer, you are entitled to a no-hassle buying experience. We accept checks*, Credit Card**, and cash. Any check returned from your bank will be assessed with an additional fee of $35, if made good within 3 days of notification.
Payment must be received before services can be rendered. No Exceptions. If for some reason you slip through the cracks and we have to wait more than a week, you will be charged a $50 late fee per day. Starting on the 8th day, and everyday moving forward your account will be charged $50 per day
All checks are to be written out to Tatiana Araujo.
*Personal checks are not accepted for Deep Cleans or one-time services (these services require a certified check, cash, credit card)
**All credit card payments are subject to a 3% convenience fee.
Your Satisfaction is guaranteed. We will return & re-clean any areas of concern that are reported to us within 48 hours of your cleaning. When reported we will schedule to come out and fix any issues. If you call within 48 hours we will come out with in the next 7 days to fix any issues, if you don’t allow us back to remedy the issue you give up your right to a remedy.
Vacations and Holidays – Asubra Cleaning Services is closed on New Year’s Day, Thanksgiving Day and the day after, and Christmas Day. If your regular cleaning lands on one of these days, we will reschedule you to another day. Weekly clients will have first choice of rescheduled dates, then bi-weekly, then monthly. If you will be out of town or on vacation during a holiday week, please let our office know as soon as possible to avoid a last-minute cancellation fee or lock out fee.
When entering into an agreement for services with Asubra Cleaning Services Inc. you agree not to solicit for hire any staff member introduced to you by Asubra Cleaning Services Inc for any home-related services. If you are found to have solicited one of our staff, please be advised that our referral/ training fee is $2,500 payable to Asubra Cleaning Services immediately upon employing our staff for any services to your home/ business. The employee will be terminated immediately from our employment as they will also be in breach of their own non-solicitation agreement.
No representation or warranty made by any other person working for Asubra Cleaning Services Inc, expressed or implied other than the company owner – Tatiana Araujo, which is not specifically set forth herein, shall be binding upon Asubra Cleaning Services Inc. Asubra Cleaning Services Inc reserves the right to re-evaluate rates and/or change the Service Agreement &/or policies at any time.
Asubra Cleaning Services Inc does not allow its employees to take any item(s) of any nature from a customer’s home without first having written permission for our office records. This is done for your protection as well as ours. Example: If you choose to give your cleaning staff something (a lamp for example) that you no longer need please protect them by also sending a note (dated and signed) to the office that states that you are giving them the item to prevent our staff from receiving reprimands or being terminated. Please do not give them the item during work hours.
Referrals – Please let your friends and family know about us. If someone you refer to us uses our services just once you will earn $20 for the referral off your next service. However, if that referral continues to use our services for 1 year you will earn a free cleaning (valued up to $200) after their 1st year anniversary. Please email our office to let us know who you have referred so that we can properly track and credit you.
Thank you for choosing Asubra Cleaning Services Inc. We look forward to serving you!